Orders canceled after 48 hours are subject to a 16% administration fee, even if the order hasn't shipped yet.

If the order has already shipped, you’ll also be responsible for return shipping. If the returned product is damaged, the refund will be reduced accordingly.

Refunds are only issued after the manufacturer processes it on their end.

If you agree to wait for a backordered item, then cancel later, a 16% restocking fee applies. This covers admin time, payment processor fees, and lost availability for other customers.

If your item is damaged in transit, you must report it within 2 days (including weekends).

Email us at info@pokertablesamericana.com with detailed photos of the damage. We’ll review the case and file a claim with the shipping carrier on your behalf.

Most brands we work with offer a manufacturer warranty. If your product has a defect, we’ll coordinate with the brand to provide replacement parts at no cost.

Brands with warranty:

• ✔️ Presidential Billiards
• ✔️ RAM Game Room
• ✔️ Sunset Trading
• ✔️ Howard Miller
• ✔️ Jonathan Charles

Exclusions:

• 🚫 Sunny Designs (no warranty offered)

We process orders fast — so changes must be requested within 1 hour of placing the order. After that, changes aren’t guaranteed.

If your order has already been processed or shipped, we won’t be able to make any changes.

Most of our brands do not allow returns after delivery. Check the product or manufacturer page to verify the return policy before placing your order.

If your item arrives damaged, here's what you must do:

• 📦 Inspect your package upon delivery — before signing the Bill of Lading (BOL).
• 📝 Note any damage on the BOL. If the damage is severe, refuse delivery.
• 📸 Take clear photos of all damages and email us at info@pokertablesamericana.com within 48 hours.
• 📦 Keep all original packaging in case the freight company needs to inspect it.

We’ll send detailed instructions to your email once your order ships. Please read them carefully to ensure a smooth process if anything goes wrong.